Frequently Asked Questions

1. Press the button below the device until the light flashes to turn it on.
2. Open the app on your phone.
3. Follow the instructions in the app.
4. Place the device in your mouth for the initial scan.
5. Remove it when the scanner is finished.
6. Apply the gel as instructed and put the device back in your mouth to start the treatment.
7. Wait until the end of the treatment session.
8. Remove the device, rinse it with water, dry it, and store it safely.

It depends on your individual dentition and sensitivity. Once you scan your teeth in the app, it will recommend the treatment duration and number of sessions. On average, a single session lasts between 15 and 25 minutes.

Yes. After completing the treatment, you can brush your teeth, eat, or drink as normal. For best cosmetic results, some people prefer to avoid dark-coloured foods and drinks (coffee, tea, red wine, etc.) for a short time after treatment.

The device is designed to work on most natural teeth. However, results may vary if you have:

• Braces, fixed appliances, or retainers
• Crowns, veneers, bridges, or large fillings
• Chipped, cracked, or severely damaged teeth

If you wear braces or have extensive dental work, we recommend speaking with your dentist before starting any whitening treatment.

We recommend using the kit from around 16 years of age. For anyone younger, or if you are unsure, please consult a dentist or healthcare professional first.

On a full charge, the device typically lasts for several whitening sessions before needing to be recharged. Battery life can vary depending on usage and session length. If the light becomes dim or the device powers off sooner than expected, simply recharge it before your next treatment.

No. The device uses a LED light with no harmful radiation. It does not emit UV or other damaging waves. When used as directed, it does not harm the skin, gums, or enamel.

Charging time can vary by charger and power source, but typically it takes around 1–2 hours to reach a full charge. You can refer to the user manual for device-specific charging guidance and indicators.

Yes, you can use the device without the app. However, you will:

• Not be able to perform the initial scan
• Not see your progress or before/after comparisons
• Need to turn the device on and off manually

For the best experience and personalised guidance, we recommend using it together with the app.

You should wait at least one day between treatments. Do not exceed the frequency recommended by the app or your dentist.

The kit is not recommended for:

• Children under 16 years of age
• Pregnant or breastfeeding individuals (unless approved by a healthcare professional)
• People with untreated cavities, gum disease, or severe dental issues
• People with known allergies to any of the ingredients in the gel

When in doubt, please consult your dentist before starting any whitening treatment.

No, our products are not tested on animals.

Apply a thin, even line of gel inside the upper and lower trays of the device where your teeth will rest. Avoid overfilling to prevent the gel from overflowing onto your gums.

Our gels are formulated with enamel-conscious whitening agents and supporting ingredients designed to balance comfort and visible results. For the exact list of components, please refer to the packaging or product page.

For each treatment, use approximately:

• ¼ of a pipette for the top teeth
• ¼ of a pipette for the bottom teeth

In total, you’ll use about ½ pipette per treatment.

It is recommended to store the gel in the fridge or in a cool, dry place. Do not expose it to direct sunlight or high temperatures.

Check the expiry date and the open-jar symbol on the packaging (e.g. “6M”, “12M”), which indicates how many months the gel can be used after opening. Do not use the gel past its expiry date.

You can purchase the gel refills separately on our website, without buying a new device.

You can technically use other gels with the device, but:

• The recommendations, progress tracking, and results in the app will no longer be calibrated to that gel.
• We cannot guarantee performance or safety when using non-approved products.

For best and safest results, we recommend using our gel formulated specifically for the device.

Our app is available for most recent versions of iOS and Android smartphones. You can check compatibility details directly on the App Store or Google Play listing.

The app:

• Scans your teeth and assesses your starting shade
• Tells you how many sessions you need and for how long
• Shows your progress and evolution over time
• Makes it easier to start, stop, and control treatments

Once installed, you:

1. Create or log into your account.
2. Pair the device via Bluetooth (if required by your model).
3. Follow the on-screen instructions to scan your teeth.
4. Start your treatment session directly from the app.
5. Review progress, session history, and tips after each use.

Yes. When you buy for the first time, you create an account on the website. The same email and password are used in the app so your orders and whitening progress are linked to one profile.

Delivery times depend on your location and the shipping method selected at checkout. As a general guide, orders are usually delivered within a few working days in the same region. Exact estimates are shown during checkout and in your order confirmation email.

We ship to many countries. Availability and any restrictions will be shown at checkout when you enter your delivery address. If your country is not available, please contact our support team for more information.

We accept major credit and debit cards, and PayPal. Additional local payment options may be available depending on your region and will be displayed at checkout.

You can create an account by:

1. Clicking on the “Account” or “Login” icon on our website.
2. Selecting “Create account” or “Sign up”.
3. Entering your name, email address, and a secure password.

Your account will then be used both for website orders and for logging into the app.

Having an account allows you to:

• Use and unlock the full app experience
• Track your whitening progress and session history
• Access your order history and receipts
• Manage your details and preferences easily

Yes, an account is required to place an order so that your device, gels, and app data can all be linked to your profile.

Our return policy is outlined in detail on our Returns page. In general, returns are accepted within a specified period for unopened or unused products, in accordance with our terms and conditions.

Please always check the official Return Policy on our website for the latest information.

To request a return:

1. Contact our customer support with your order number and reason for return.
2. Follow the instructions provided by our team regarding packaging and shipping.
3. Once the return is received and inspected, we will process any applicable refund according to our policy.

First, place the device on charge for a few hours and then try again. Ensure the cable and charger are working and the charging pins are clean. If the device still does not power on, contact our support team with your order number.

If you spot a defect or receive a damaged device:

• Stop using the device immediately.
• Take clear photos of the issue and the packaging.
• Contact our customer support with your order number and photos.

We will review your case and guide you through the next steps.

Please contact our support team with your order number and a photo of the package contents. We will verify your order and organise sending any missing items as quickly as possible.

If the timer stops, you can safely complete the ongoing session using your own timing. After the treatment, please send us a short feedback message through the app or our support page so we can investigate the issue.

Try the following steps:

• Check if there is an update available for the app and install it.
• Restart your phone and try again.
• Ensure your operating system meets the minimum requirements.

If the problem persists, contact our support team with your phone model and OS version.

First, check your tracking link from the shipping confirmation email and verify the delivery status. If the parcel appears delayed or lost, contact our support team with your order number so we can investigate with the carrier.

On the login page, click on “Forgot password?”, enter your registered email address, and follow the instructions in the email you receive to reset your password.

The device is splash-resistant and can be rinsed or washed quickly under running water. However, do not fully submerge it in water for long periods and never use it while charging. Always follow the cleaning instructions in the user manual.