Shipping policy

Last updated: 2 September 2026

Where We Ship

We currently ship to the United Arab Emirates only. Orders are dispatched from Switzerland by DHL Express.

Order Processing

All orders are processed within 1 to 3 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays.

If we experience a high volume of orders, shipments may be delayed by a few days. If there is a significant delay in shipment of your order, we will contact you via email.

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery time to the United Arab Emirates is 3 to 7 business days from dispatch.

Delivery delays can occasionally occur and are outside of our control.

Customs, Duties and Taxes

All orders are shipped on a Delivered Duty Paid (DDP) basis. Customs duties and import taxes are calculated and paid by us before your parcel is dispatched.

You will not be asked to pay duties, import taxes, or customs handling fees when your order is delivered. The amount you pay at checkout is the total amount you pay.

Shipment Confirmation and Tracking

You will receive a shipment confirmation email once your order has shipped containing your tracking number.

The tracking number will become active within 24 to 48 hours.

Damaged or Lost Packages

If your package arrives damaged, please contact us immediately at:

  • support@jawsome.ch

Please include:

  • your order number
  • photos of the damaged packaging
  • photos of the product

If your package is lost during transit, we will work with the carrier to investigate the issue.

Contact Information

For any questions about shipping, please contact us:

Brand owner:
JAWSOME SA
Chemin du Vernay 14a
1196 Gland
Switzerland

UAE operator:
BRIGHT LAB - FZCO
License No. 56200 (Freezone Company)
IFZA Business Park, Building A2
Dubai, United Arab Emirates

Email: info@jawsome.ch
Phone: +971 58 237 3559