Shipping policy
Last updated: 21 July 2026
Order Processing
All orders are processed within 1 to 3 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays.
If we experience a high volume of orders, shipments may be delayed by a few days. If there is a significant delay in shipment of your order, we will contact you via email.
Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
- Europe: 3 to 7 business days
- Middle East (UAE): 3 to 7 business days
- International: 5 to 12 business days
Delivery delays can occasionally occur and are outside of our control.
Shipment Confirmation & Tracking
You will receive a shipment confirmation email once your order has shipped containing your tracking number.
The tracking number will become active within 24 to 48 hours.
Customs, Duties and Taxes
The Bright Lab (JAWSOME SA / BRIGHT LAB - FZCO) is not responsible for customs duties, import taxes, or additional fees applied by the destination country.
These charges are the responsibility of the customer.
Damaged or Lost Packages
If your package arrives damaged, please contact us immediately at:
- support@jawsome.ch
Please include:
- your order number
- photos of the damaged packaging
- photos of the product
If your package is lost during transit, we will work with the carrier to investigate the issue.
Contact Information
For any questions about shipping, please contact us:
Brand owner:
JAWSOME SA
Chemin du Vernay 14a
1196 Gland
Switzerland
UAE operator:
BRIGHT LAB - FZCO
License No. 56200 (Freezone Company)
IFZA Business Park, Building A2
Dubai, United Arab Emirates
Email: info@jawsome.ch
Phone: +971 58 237 3559